SME Management Workshop on “Modern Customer Service”

Customer expectations for service have never been higher, and companies everywhere are looking for better ways of meeting those expectations. Customers are increasingly expect a ‘WOW’ experience whenever they visit us, and this wow feeling will surely attracting them to return and to sell our brand. In view of this, companies have to modernize how we provide our customer service, creating more customer value and growing our business. In this workshop, we will discuss about:

• Evolution of Customer Service

• ABC of Customer Service

• 4S Customer Service Management