SME Management Workshop on “Handling Difficult Customers”
Ground Level, Hong Kong Convention and Exhibition Centre,
1 Expo Drive, Wan Chai, Hong Kong
Cantonese (No simultaneous interpretation service provided)
In this workshop, our guest speaker will share with you the strategies and techniques for handling difficult customers in order to achieve or improve service quality and customer satisfaction. While seats are limited, please register as soon as possible.
Mr. Wilson Chu
Principal Consultant, HMI Consulting Limited
Mr. Wilson Chu is currently the Principal Consultant of HMI Consulting Limited, the Consulting Associate of the Hong Kong Baptist University and also the Chairman of Judge Panel for its Master Degree Project in Strategic Human Resources Management. He was the Survey Manager (in Compensation & Benefits) at Watson Wyatt Hong Kong Limited, a senior consultant of Hong Kong Productivity Council. Mr. Chu has extensive consulting and training experience in Balanced Scorecard Implementation, Business Process Improvement, Performance Appraisal System, Staff Training & Development, Account Management, Job Analysis & Evaluation, Compensation & Benefits Design, and Total Quality Management, etc. His client base includes government departments, public utilities as well multinational organizations and listed companies.