SME Management Workshop on "From Complaint to Compliment – Quality Service and Handling Conflict"
Ground Level, Hong Kong Convention and Exhibition Centre,
1 Expo Drive, Wan Chai, Hong Kong
Cantonese (No simultaneous interpretation service provided)
In this workshop, our guest speaker will share with you the knowledge of handling complaints with customer service skills. Admission is free. While seats are limited, please register as soon as possible.
Dr. SUEN Lap-man
Principal Consultant of Vital Employee Service Consultancy
Dr. Suen is the Principal Consultant of Vital Employee Service Consultancy. He provides management consultancy, training and employee counseling for both public bodies and private corporates over 15 years, renowned clients such as Dairy Farm International Holdings, MTR, China Light and Power, Civil Service Bureau and Hospital Authority. He has made profound studies and local research on work motivation, staff coaching, customer service, complaint handling and conflict management. Dr. Suen has conducted over 200 sessions of training workshops on the above topics.
Dr. Suen is frequently invited by media to give views on management issues and work life of employees. He is now writing feature articles in different platform. He is also invited as one of the panel judge of the Service & Courtesy Award organized by the Hong Kong Retail Management Association (HKRMA) in past 4 years.